Jobs
Cottage Orné is a family-owned collection of beautifully restored holiday cottages set within our own private hamlet in the Cornish countryside. Alongside the accommodation, guests can enjoy an outdoor pool, saunas, wellness and creative spaces, tennis court and a growing programme of workshops, events and experiences.
We opened our doors earlier this year and have had an incredibly exciting first season. As the business continues to grow, so does what we’re creating here, with new spaces, experiences and ideas constantly being added to the mix.
We’re still a small, close-knit team, so this is a particularly exciting time to join us. You’ll be coming into Cottage Orné in its early days, with the opportunity to become a real part of the team and help shape how the guest experience and wider business develop as we grow.
We are currently hiring for:
Duty Manager
(We’re always looking for the right person to join our little team here at Cottage Orné, whether you’re a gardener, a lovely guest host, great at cleaning or something else! Even if a job isn’t listed below, we’d love to hear from you – please send us an email to info@cottageorne.com thank you!)
Duty Manager
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Salary: A competitive package with the possibility of transport for the right candidate
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Hours: Full time or Part time
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Location: Cottage Orné, near Looe, Cornwall
What is the job?
We’re looking for a warm, capable and hands-on Duty Manager to join our team. This is a varied, guest-facing role focused on making sure Cottage Orné runs smoothly day to day and that our guests feel genuinely looked after throughout their stay. You’ll work closely with our Manager and wider team and will be involved in everything from guest communications and arrivals to managing bookings, coordinating tasks and keeping on top of systems.
There’s lots to learn in this role, so curiosity and a willingness to ask questions are really important. For the right person, there will be scope for the role to develop and evolve as Cottage Orné continues to grow.
Who are you?
- Warm, friendly and confident with guests.
- Comfortable with technology and learning new systems.
- Organised, reliable and good at keeping track of lots of moving parts.
- Calm under pressure and comfortable dealing with unexpected situations.
- Naturally proactive and willing to use your initiative.
- Comfortable taking responsibility while also knowing when to ask for help.
- Practical and happy to get stuck in when the situation demands
- A clear and confident communicator.
- Someone who notices the little things and takes pride in doing things properly.
Responsibilities
- Being a warm and friendly presence for guests throughout their stay, helping with arranging treatments, saunas and other guest experiences
- Help with managing guest communications, enquiries and requests, as well as bookings, calendars and relevant guest systems.
- Working closely with the rest of the team on site, and liaising with external suppliers to ensure if issues arise, they’re communicated to the relevant people.
- When on shift/duty – overseeing day-to-day operations of Cottage Orné, making sure everything is running smoothly on site.
- Carrying out relevant site checks and helping maintain our standards, this will include our on site facilities such as the pool, saunas, Dojo, Studio and other shared spaces.
- Keeping records, systems and handovers up to date.
- Opening and closing the site if required.
- Sharing the out-of-hours on-call phone duty with the management team.
- Helping with workshops, pop-ups, retreats and other events on site.
- Getting stuck into the many small and unexpected jobs that naturally come with running a busy hospitality site.
Experience
Previous experience in hospitality, operations, administration, property management or a similar guest-facing role would be helpful, but we’re more interested in finding the right person than ticking every box.
We’re very happy to train someone who has the right attitude, judgement and willingness to learn.
Out-of-hours duty
As part of the Duty Manager team, you’ll also take a share of our out-of-hours emergency rota. The out-of-hours phone is there for genuine emergencies only. When you’re on call, you’ll act as the first point of contact, resolve straightforward issues remotely where possible and attend Cottage Orné if something genuinely requires someone on site.
Because of this, you’ll need to live within a reasonable travelling distance of Cottage Orné and be able to attend the site at short notice for a genuine emergency when you’re on duty.
Requirements
- You must live within a reasonable travelling distance of Cottage Orné and be able to attend the site if required while undertaking on-call duty
- Flexibility to work some weekends and bank holidays as part of the rota.
- The site is non-smoking, so applicants must be non-smokers.
- References will be required.
Hours
We’re open to both full-time and part-time applicants and have some flexibility around working patterns for the right person.
As Cottage Orné operates seven days a week, the role will include some weekends and bank holidays, as well as participation in the shared out-of-hours rota.
We’re deliberately keeping the hours flexible because finding the right person matters more to us than fitting someone into a rigid schedule.
The Opportunity
Cottage Orné is still growing and we want this role to grow with it.
We don’t expect someone to arrive and immediately take on every responsibility. We’d much rather find someone great and give them the time to really learn the site and operation, and allow the role to develop naturally as they become more confident and demonstrate their strengths. For the right person, there will be opportunities to take ownership of different areas of the business and progress into a more senior role over time.
Ultimately, we’re looking for someone who genuinely cares about our guests, takes pride in their work, can be trusted to take responsibility when they’re on duty and wants to become a meaningful part of a small and growing business.
If that sounds like you, we’d love to hear from you.
Please send a CV and cover letter to Marion – info@cottageorne.com
Please note for your Cover Letter – we very much appreciate the benefits of AI/ChatGPT … However, we want to know about the real you, so please ensure your cover letter are your own thoughts and tell us about you personally.
We will be accepting applications until 01.10.26
